Aidee Adaline 14 karat gold link necklace

Order by 11PM, enjoy free same-day shipping

At Isabel Bernard, we know you can’t wait to receive your new jewellery. That’s why we offer free same-day shipping on all orders!

How does same-day shipping work?

If you place your order before 23:00, we’ll ship it out the same day. This means your order will be processed immediately and handed over to our trusted carriers DHL or FedEx as quickly as possible.

When will my order arrive?

The exact delivery time depends on your location. Below is an estimate:

• Netherlands & Belgium: Next business day
• Germany & France: 1-3 business days
• Rest of Europe: 2-5 business days
• United States & worldwide: 5-7 business days

Please note that delivery times may vary due to weekends, public holidays, or unexpected delays with the carrier. You’ll always receive a track & trace code once your order has shipped.

How much does shipping cost?

Great news – shipping is free for all orders over €50! No hidden costs, no surprises.

What if I order on the weekend or a holiday?

Orders placed on Saturdays, Sundays, or national holidays will be processed the next business day.

Still have questions? Visit our Shipping page for more details.

* Orders placed on business days before 11PM are shipped the same day. Free shipping on orders over €50.

Returns within 30 days

At Isabel Bernard, we believe that true luxury should be effortless. That’s why we offer 30-day returns – giving you the freedom to try your new jewelry at home and decide with confidence.

Not the perfect match? We've got you covered!

Not sure if it’s the perfect match? You have 30 days from the moment you receive your order to return it. As long as it’s unused, undamaged, and in its original packaging, you’ll receive a full refund within 14 days.

Easy returns in just a few steps.

• Simply register your return online and follow the easy steps.
• Use secure packaging to protect your jewelry.
• Once received, we’ll process your refund as quickly as possible.

Found something you love even more?

We don’t offer direct exchanges, but you can return your order and place a new one right away – so you get exactly what you want, without delays.

A damaged item? We’re here to help.

Let us know immediately, and we’ll take care of it.

For full details on our return process, visit our Returns page.

Shopping at Isabel Bernard means no risks, no worries – just timeless elegance and peace of mind.

100% secure shopping

At Isabel Bernard, we believe that luxury shopping should be effortless and secure. That’s why we ensure that every transaction is 100% protected , so you can shop with confidence and peace of mind.

Thuiswinkel Waarborg – Certified Safe Shopping

Isabel Bernard is officially certified by Thuiswinkel Waarborg , the leading e-commerce quality mark in the Netherlands. This certification guarantees that we meet the highest standards for security, transparency, and service, ensuring a safe and reliable shopping experience.

Trusted shop rating

Don’t just take our word for it—thousands of satisfied customers trust Isabel Bernard for secure payments, fast delivery, and premium quality. See for yourself by reading our Trusted Shops reviews and discover why our customers love shopping with us.

Pay safe with validated payment methods

We offer a wide range of secure payment methods, including Visa, Mastercard, PayPal, Apple Pay, Klarna, and iDEAL. Whether you prefer to pay immediately or after delivery, you can choose what suits you best. Learn more about all payment options on our Payment Page.

Shop directly from the brand

When you shop at Isabel Bernard, you buy directly from the brand. This means you get the widest collection, the lowest price, and guaranteed quality.

Any questions? We’re happy to help

Still have questions about payment security or your order? Feel free to contact our customer service team – we’re here to help!

Pay your way – now or later

At Isabel Bernard, we want your shopping experience to be as flexible as your style. That’s why we offer a wide range of trusted payment methods – so you can choose what suits you best.

Prefer to pay later? Klarna makes it easy.

With Klarna, you can place your order today and pay up to 30 days later – at no extra cost. Try on your new jewellery at home, take your time, and only pay when you’re sure. It’s shopping, on your terms.

How does paying later with Klarna work?

1. Choose Klarna at checkout.
2. You’ll receive your order and a separate payment request from Klarna.
3. You’ll have up to 30 days to pay, completely free of charge.
   

When do I have to pay with Klarna?
Klarna gives you up to 30 days to pay after your order is shipped. You’ll get a reminder when your payment is due.

Does it cost anything to use Klarna?
No – paying later with Klarna is completely free, as long as you pay on time.

Want to pay immediately? You're in control.

You can also choose to pay directly using:

• iDEAL (for Dutch banks)
• Credit cards (Visa, Mastercard, Maestro, AMEX)
• PayPal

All payment methods are 100% encrypted and secure.

Still have questions?

Take a look at our Payment page for more info, or reach out to our customer service – we're happy to help you choose the payment option that works best for you.

Are you a fan of gold jewellery as well? Isabel Bernard’s Aidee collection consists of stylish jewellery made of 14 carat gold. The chain design incorporated into this collection makes it a real must-have. Get inspired by the Aidee collection!